General

How to Handle a Difficult Auditee

Being an auditor involves working with different types of people. Things don’t always go according to plan and at times you will be faced with a personality clash or an uncooperative auditee. So how do you handle a difficult auditee and keep the audit progressing smoothly? Let me start by saying that there is no [...]

By | December 2nd, 2016|General, Other|Comments Off on How to Handle a Difficult Auditee

How to Report Your Audit Findings

At the conclusion of an audit, the audit team presents its findings to the auditee at the closing meeting. Before leaving, the auditor also typically gives the auditee their findings that detail any nonconformities supported by objective evidence. Following this, the lead auditor needs to compile a detailed audit report. The audit report needs to [...]

By | November 6th, 2016|General, Personal Development, Technical|Comments Off on How to Report Your Audit Findings

Conducting an Opening Meeting

An opening meeting is a short, typically informal meeting to discuss basic details of the audit. An opening meeting sets the scene for the audit and, if done well, can create a terrific first impression. So how do you conduct a successful opening meeting? The opening meeting is led by the lead auditor primarily to [...]

By | October 20th, 2016|General, Personal Development, Technical|Comments Off on Conducting an Opening Meeting

Elements of Writing a Nonconformance

Nonconformances are a common outcome of audits. Although no auditor should go into an audit looking to find fault, if delivered correctly nonconformances can provide opportunities for continuous improvement. However, if the nonconformance is not recorded or reported accurately, preventive or corrective actions may be difficult for the organization to perform. Let’s look at the [...]

By | October 5th, 2016|General, Personal Development, Technical|Comments Off on Elements of Writing a Nonconformance

The Men Who Defined Quality

As the third piece in our “history of quality” series, let’s take a brief look at the quality gurus—the men who laid the foundation for the quality industry and defined its key concepts. Walter Shewhart Let’s start with Walter Shewhart—the man credited as the father of statistical quality control (SQC). In the mid-1920’s, Shewhart began [...]

By | June 29th, 2016|General, Leadership, Management|Comments Off on The Men Who Defined Quality

The Value of Using Statistics

Statistics are often used in the business world to help management make decisions quickly and accurately. The data generated from statistical analysis is also of value to auditors during the audit process. To understand the value of statistics, let’s start by looking at the basics. In simple terms, statistics are numerical information that has been [...]

By | May 5th, 2016|General, Management, Technical|Comments Off on The Value of Using Statistics

Competency Assessment Under the Spotlight

To determine if an individual is the right candidate for a particular job, employers need to look deeper than just experience, knowledge, skills, and qualifications. A competency assessment, which assesses knowledge, skills, and behaviors and how these affect work performance, can provide a more complete picture of the potential employee. Although testing is effective to [...]

By | February 18th, 2016|General, Personal Development, Vocational|Comments Off on Competency Assessment Under the Spotlight

How to Develop a Professional Training Plan

Training needs to be appropriately planned to ensure that expected outcomes are delivered and that training courses deliver the intended goals. To ensure that the training process is as effective and efficient as possible, a comprehensive training plan is needed. Although training can be approached in a variety of ways, a professional training plan that [...]

By | December 21st, 2015|General, Management, Personal Development|Comments Off on How to Develop a Professional Training Plan

Top 5 root cause analysis tools

Selecting the right root cause analysis tools to solve a problem is paramount to not only ensure the analysis is effective and efficient, but also that the real root cause is in fact identified. Identifying the root cause doesn’t require complex tools. Effective root cause analysis can be done using five simple tools. 1. Brainstorming [...]

By | November 30th, 2015|General, Management, Personal Development, Technical|Comments Off on Top 5 root cause analysis tools

Top Five Benefits of Online Learning

Online learning, or e-learning, has become more prominent in recent years and provides people the opportunity to complete their education and training via the Internet at a time and location that best suits them.  Learning new professional skills through online learning makes the decision to advance your career through study more affordable and easier to [...]

By | October 27th, 2015|General, Personal Development, Technical, Vocational|Comments Off on Top Five Benefits of Online Learning
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