This easy-to-follow course, with engaging narration and animation, guides you step by step through the plan-do-study-act, or PDSA (also known as Plan-Do-Check-Act, PDCA), model—a four-step problem-solving model used to improve a process or carry out change. Learn about the specific sub-steps and actions comprising each major step of the PDSA model, as well as the valuable quality improvement tools you can use to successfully complete each step. Review a practical, real-life scenario that leverages the PDSA model and the most appropriate quality tools to improve the process in question. Interactive knowledge checks in this course let you apply what you’ve learned.
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