Quality 101

  • quality 101

Quality 101

$349.00

Defining quality can be a challenge because it means different things to different people. It could mean meeting or exceeding the needs of customers or it could mean products being free from defects. Perhaps it’s the excellent customer service you receive from an organization or the efficient processes used to provide a product or service.  Quality 101 introduces quality concepts to help you understand what quality means and how it is used every day. It is a fully narrated online course with examples gathered from a variety of industries.

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SKU: SPCQ1A2014ASQ Categories: ,

Product Description

Background

Defining quality can be a challenge because it means different things to different people. It could mean meeting or exceeding the needs of customers or it could mean products being free from defects. Perhaps it’s the excellent customer service you receive from an organization or the efficient processes used to provide a product or service.

Quality 101 introduces quality concepts to help you understand what quality means and how it is used every day. It is a fully narrated online course with examples gathered from a variety of industries.

Learning Objectives

Upon the completion of this course, participants will be able to:

  • Learn about the history of Quality
  • Learn how Quality benefits people and organizations
  • Learn about tools that can help solve problems and improve processes

Course Overview

The course outline follows the Certified Quality Improvement Associate (CQIA) body of knowledge (BoK) and explores the history and evolution of quality, quality tools, working with teams, assessing customer-supplier relationships, and more.

If you’re planning on taking the CQIA exam, this course will help you check your understanding of the items in the CQIA BoK through the use of questions with feedback and interactive activities knowledge checks and tests built with exam-style, multiple-choice questions.

  1. Introduction: A Jumpstart into Quality
  2. Pre-Test
  3. Quality Concepts
  4. Team Basics
  5. Continuous Improvement Techniques
  6. Customer-Supplier Relations
  7. Post-Test

Time Frame:   8 – 10 hours

Level:   Fundamental / Introductory

Award:   Certificate of Completion

CPD: 9 hours (0.9 RU)

Group Registration: Yes

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